IN
Ignus N

1 reviews | Active since Jul 2014

12 May 2016, 09:41

Pathetic Service After Contract Cancellation after 2 years...

<div class="review-description-holder"> <p> </p> <p>My contact ended in april after my completed my 2 years contact with you. I have been sending queries online regarding my billing and suspension of si that i did manually after i requested along with my contact being cankced that the number should be disconnected because im movingto better service provider. ON the 4th of May i sent a querie to billing REF *** asking if the payments that went of on the 3rd of may will be the last payment towarsds my contact. STILL NO REPLY. Now that you are not recivneg any more money for the contact now your service is pathetic! Do not worry i have requested a sim suspension online, not sure if it went trhrough as your website is just as pathetic. pls let me know if that was the last payment for account A*** ***) via ***</p> </div>

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Replies (2)
MTN South Africa
MTN South Africa's reply12 May 2016, 21:18
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Your account outstanding balance is R0.00, the last amount that was debited was for your last invoice dated 2016-04-13.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

IN
Ignus N's update17 May 2016, 18:52
Reviewer Update
Good Day, Then please tell me why mtn sent me another invoice that is due on the 3rd of june of R500????????????? I cancelled my contract on the 15 of march, gavemy 30 day notice since my contact came to an end after 2 years on the 15th of april. They told me my last payment will be on the 3 of may for the data the i recived in april on the 14th. so whyy do i need to pay agian now, i did not reived any data or anything this month, an the sim is not active anymore ????????