PATHETIC SERVICE

23 years of being an MTN client having two contracts. Terrible service, In December 2020 upgraded both contracts to the Huawei P40 PRO. The phones were out of stock so we had to wait over a month. We check that the contact included minutes, data as well as SMS's. We finally got the phones. Set the phones up to then find out on both phones we are not able to SMS. Called the MTN shop at Brentwood shopping Centre we were did the upgrade. A tick was logged. We went back to check the settings on the phones were correct, which they were. They then logged a ticket.....SEVERAL times I might add several tickets were logged. Eventually on the 01/03/2021 we were able to send an SMS in the morning and then the function stopped working, We called again to be told we have to purchase SMS bundles with our contract. WHY DOES IT TAKE 3MONTHS after the upgrade to only be told now that this upgrade contact doesn't have the SMS function. PATHETIC service from MTN.... we want this sorted with 48 HOURS otherwise we will return the phones cancel 23 year contract and MOVE to Vodacom