Pathetic service

Unacceptable service!

I have told mtn multiple times to change my email address even went in to the shop and still no updated email address. I assume they have sent the cancellation reference number to the wrong email adress.

When i phoned the mtn ***** line the guy told me he saw a cancellation fee. That call was done on Tuesday 31/03/2026 around 20:00 if you would like to trace the call.

What is the extra charges that they had deducted from my account? I used to pay R620 p/m and then almost R1000 was deducted this month.

The only number i have received is when i phoned on the 16/03/2026.

Reference number was 1/***7

I hope this matter can be resolved soon otherwise we have to turn to the ombudsman.

I spoke to 5 different consultants and every time there is a different story.

Had a phone call today 22/04/2026 from MTN that i have to phone the billing department and that there is a billing error and that they should refund the cancellation fee. I wasn’t supposed to pay a cancellation fee. They said i should go into the shop at Vincent Park. I was shown away from the shop as they can’t assist me and was not even willing to help me ! Very bad attitude and didn’t act professional at all.

I have phoned the manager of MTN at Vincent Park but i actually feel like going to a craftsman to resolve the problem !