AS
Anjarique S
1 reviews | Active since Nov 2019
19 Nov 2019, 19:49
Pathetic Service
I took out a contract which was delivered on Monday last week and have been struggling to activate it eversince. Over 12 calls have been made to activations department to activate the contract on my existing mtn number as I do not wish to change my number and agents keep transferring my call to accounts department only to be told after the 14th call I need to call back at 4.30pm! At the end of the month I will be billed for a service which I have not used.
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MTN South Africa's replyOfficial
26 Nov 2019, 10:42Good day,
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards
MTNSA
MTN South Africa's reply26 Nov 2019, 10:42
Official
Good day,
It is with great concern and regret we received your email outlining the problem you had with our service.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
First and foremost, on behalf of MTNSA, I would like to personally apologize for your inconvenience. Thank you for bringing this matter to our attention and I can assure you that we will address it
Please note that I am investigating the matter and I will revert to you shortly.
We value our customers and ask you to please feel free to continue to provide feedback about our services.
We look forward to continuing serving you as a valued customer.
Regards
MTNSA