JW
Joseph W

1 reviews | Active since Aug 2015

23 Jan 2017, 09:31

Pathetic service & a *******

<p>I have had endless problems with MTN since i started dealing with them. I first took a contract on a 083 number then i took another on 060, I later got an upgrade on 083 in May then an upgrade on 060 a month or 2 later and in October i took a new number 078 which apparently expires the same time or month with 060 on their books, I queried it on numerous occasions and i asked for the signed contract which they failed to provide then I did my means of paying off the 083 & 060 even though there was 2 to 3 months added or owed to me for the 060. Today i am asking for a early settlement of the 078 number which i am left with +-11 months to pay at an instalment of R429 months which is equal to R4719 and i am told that the early settlement amount is R7347.34 when i was told years ago or on Friday (20/01/2017) by Mapitso Skhosana when she called me from ********** 100 that there are no interest charged therefore I am disputing the fact that the amount of R7347.37 as theearly settlement as i am told that their process have changed without any comms received and i find very unfair that I have to pay +R2628.37 as the early termination fee of the contract. I want MTN to give me a reasonable early settlement fee considering the error that occured with my 060 number.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 Feb 2017, 14:55
Official

Good day Joseph

Thank you for your post

Herewith breakdown of settlement fee for cell number *** as of 2017-01-20

Cell number *** expiry date 2017-10-20

Early Cancellation fee = R4867.85 +14% R5549.34
Current/outstanding balance = R858
Unbilled invoice = R564
One month sub = R376
Estimated Total = R7347.34

These are the correct amounts as calculated for your Samsung Note 4

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.


Kind Regards,

Angela

REQ:***