Pathetic Service

Shocking service. Received sms saying my debit order has changed to cash payment, after the debit order not being put through by them on the stipulated day. Sent email query. That was on 8 April. Still waiting for a response. Then recieved email with an invoice on 12 April. Attempted to pay on my banking app, but it rejected all their details. Downloaded MTN app, didn't work at all. Sent second email query. Still waiting for response. Invoice dated 12 April, giving 10 days warning. Paid amount due on 13 April via banking website. Was subsequently cut off. Call centre not working, Facebook messenger not giving any response other than authentication detail requests, follow ups to my email queries remain unanswered. Yet I remain cut off. Pathetic service, absolutely pathetic