Pathetic Service

Recently tried to upgrade my MTN contract. Approved online. But when it came to delivery the delivery company would/could not delivery as my fingerprints do not work on the Biometrics system. This happened FOUR times. FOUR times I called MTN, Each time the consultant would brush my concern off and refer me to DSV. This is over a period of a month. Today, When I threatened to cancel my contract, the consultant wasnt in the least concerned. She kept me waiting on the line for 1 hour 10minutes before I eventually dropped the call. I called back and spoke to the cancellations dept. explained my frustration and the consultant was not in the least empathetic and gladly cancelled the contract.

PLEASE STAY AWAY FROM MTN - YOU ARE JUST A NUMBER TO THESE PEOPLE. Upgrade with Vodacom was completed and delivery within two days. Vodacom will be getting another contract today.