Pathetic service

Pathetic service..... call Centre staff don't know what they doing or they don't care a out helping customers, Mtn handed my account over to VVM attorneys for skipping few months, although I had accounts for many years and spent a lot of money. I SPOKE TO VVM consultant awhile ago to resolve, I made outstanding payment for the arrears amounts as I was told by VVM. A few weeks later I received another sms from VVM that payment needs to be made. I called mtn immediately to find out what is happening with my account because I paid arrears which is about 4 months money owing for 3 contracts, 2 of which is on month 2 month before payment was skipped, and third which ended August 2021. But they demanding R23000 from me for what I don't know????? VVM CAN'TEXPLAIN WHY SO THEY ADVICSED I CALL MTN, AND MTN CAN'T ASSIST ME AFTER NUMEROUS CALLS TO THEM, I FET **** TOO, I GET GIVEN THE WRONG REF NUMBER, I'M GIVEN DIFERENT INFO FROM DIFFERENT CONSULTANTS. This is my mtn number the query relates too *** My contact number *** if there is someone out there that is willing to assist.