PATHETIC SERVICE

On the 6th July 2021 an online upgrade for Iphone 12 Mini was done with Thandeka from MTN Direct, KZN. I received the device within the same week, 8th July 2018. The following day the device kept showing NO SIM CARD. I would then have to switch it off & restart over again. I called 083135 for assistance but kept being shoved from pillar to post by incompotent staff/agents with nothing being resolved & I called everyday there after. I got told to do a sim swop but still the device showed NO SIM CARD. At that time I still received my MTN invoice with a bill of R7800 for an early upgrade. When the sales person, Thandeka called, not once did she mention i would have to pay in any amount & i was unaware that it was an early upgrade because I got contacted FIRST by MTN advising me that I was due for an Upgrade, not an early upgrad. So walking around with a new cellphone that was not working or should I say "FAULTY '' I called in again & I was told to return the device. On the 16th July 2021 I returned the ipone 12 mini (PURPLE, which was also the wrong colour that I intially requested) to the Eastgate Branch, Henrietta assisted me. She took the device & I got a ref no in return to show proof that device was handed in or not in possession anymore. I was then told to check after 14 days, which was the 4th August to see if this upgrade was cancelled but nothing was done. I called in once again everyday but no one could assist me. I kept being debited with R10000 without anyone coming back to me putting my bank in a minus. At the end of August my line was suspended & still not a call. Emails were escalated to customercare as well. I was told again to call 083135 which I now cannot do as my line is SUSPENDED. The bad service & disregard for clients that have been loyal subscribers with only 1 MTN number for more than 20 years is a disgrace. It is the 5th October , I have no cellphone in possession,without any form of communication regarding this matter from any of MTN employees nor Thandeka that did the intial sale. Numerous messages were left for her to contact me but yet no reply. My line remains suspended, I cannot even call the free number 083135 as they claim to say now MTN wants to report me to the Credit Bureau. I can't understand how the company still exists