Pathetic Service

My niece made a payment to my account on the 13th of October. She inadvertently used my name in the ref field instead of my cell number. We contacted them on numerous occasions and attached the POP to emails to have them apply the pmt to the account. Lo and behold, they suspended my line four times since then. Then on the 25th of December they paid the monies to the incorrect account and my line has now been suspended for two weeks again. I also stopped getting invoices and statements since July and this too they cannot rectify. I am at my wits end with service provided by the staff. I wonder if Covid 19 has had some sinister effect on the staff or the systems.