Pathetic Service

I went to MTN on 14th Ave. They said they could book the router, which is clearly faulty! It would take ± 2 weeks for an assessment. Seeing as it only worked for 8 days in the month, I paid pro rata and upfront in full for, I rather just cancelled my contract. I will not be paying for another month!!!! Your customer service is absolutely pathetic!!!! The 2 weeks that the router was not working, I tried going into a shop, I spoke to different people from MTN, Online and Mondo, without anybody being able to or wanting to assist. Each just saying I need to speak to someone else, as they could not assist.