PATHETIC SERVICE

I have been trying to do a simswap for the past 2 weeks and the first time I performed a self service simswap it was approved. I went to Norwood MTN store with an affidavit and my ID and I failed questionnaires and the lady sends my documents to MTN and promised me that in 2- 24 hours I should have my number back but nothing happened. I went to Norwood MTN store again on the 27th of August we did a Sim swap and it was approved and my number is not back. I went again on Thursday 29 August and they performed a simswap again it was approved and they attached my affidavit and ID. Till today my number is not back yet. I was told to swith off my phone at MTN and when you call customer care they say that my phone must be on until my number changes.

I really don't know which process to follow as all my simswap where approved and I was told that I distributed the process because my phone was off and the second time I was told that the lady who assisted me at Norwood did not approve the simswap.