Pathetic service
<p>Good Afternoon,</p> <p> </p> <p>I was held up on the 18th November and my cellphone was ******, I submitted all relevant documents to MTN Bedford Centre on the 18th November.</p> <p> </p> <p>I emailed MTN insurance on Tuesday last week, someone called me to say that the assessors would contact me within 24-48 hours. To date still nothing.</p> <p>I am getting concerned that this insurance that is a **** and I am not going to get paid out for a new phone.</p> <p>I am extremly disappointed with MTN.</p> <p>Regards,</p> <p>Caroline Puente</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***