Pathetic service

<p>Mtn has been my first network that I used since the cellular phone started . 8 years already I have a contract with them, my last phone had a speaker problem after using for 5 month ,I called 808 to report the problem they told me to take it to any mtn store. When I got there I fill all the forms and give them my phone that was the 9th of November 2016(before I forget I have been paying them every month with no delay ),the lady told me its going to take 5 to 10 working days, after 2 weeks no call no update , then I call them they put me through deferent department, finally they gave me a reference number and said to me my phone has been approved for a replacement and that some lady called Glasome is going to call me, I waited for her call for 2 days. Then I called again same story they told me. Then I decided to complain by dropping an email, up to now no reply . today is 1 December 2016 still NOthing. I mean really is that service ? I wouldn't advice anyone to chose MTN as their service provider, as a matter of fact I am going to DUMP them </p>