Pathetic service

<p>I took a contract with MTN in May 2016, it was a 24 month contract which included an iPhone 6s. The phone worked fine until early November where it randomly shut down although the battery was charged. I took the phone to the Sandton branch where I submitted a warranty claim or for a replacement phone. To my utter shock and disgust, I was called by admittedly a very rude staff member of MTN yesterday, who advised me that my claim was rejected due to the phone being previously tampered with. Now, bearing in mind, i fetched the phone in May and it's not even a full six months, the staff member rudely insisted the phone was tampered with and the claim is rejected. When I tried to speak, she kept on speaking over me which pushed me to the edge where I needed to swear her in order for her to listen (wasn't my intention but surely got her attention). I went on to explain that the phone is brand new and she still kept insinuating that I had taken the phone elsewhere and eventually dropped the call rudely, is that the way MTN treats clients (I've been loyal to this company for approximately 19 years). There's surely a glitch in the system, obviously your technicians aren't up to scratch or the phones that you are issuing out to customers are below par. Either way, this is unacceptable. Furthermore, staff with attitudes like the one I spoke to, need to be sent on training, simply put, customer is king and needs to be treated in that mannner. I am not accepting this as I did not take the phone elsewhere. The phone was physically checked by your staff and in my opinion looks brand new. A simple google search today, revealed both the issues my phone had, random shut downs and blue dot on the screen. Which seems to be a common issue with this particular phone. I am not accepting that the claim is rejected, I want MTN to provide me with an amicable solution to my claim. </p>