1 reviews | Active since Nov 2016
PATHETIC SERVICE
<p>I handed my faulty cell phone in at the WaterStone MTN store on the 16th October, 2 weeks later i called to ask if the cell phone has returned from the repair center and the consultant informed me that it has not come back but he will call me as soon as it does. Yesterday, 8th of November i called once again and the manager informed me that the phone was never sent to the repair center and the consultant will have to please explain to me as to why he did not send the handset to the repair centre. It is a day later and still no has contacted me regarding my cell phone or explained and apologise. Not only did the consulatant lie, the manager is also not very helpful. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***