PATHETIC SERVICE

<p>I must say I'm really not happy with the service that I've been getting from MTN. I started calling them more than 2 weeks back requesting my statements to be send to me. I was given the following ref num ********** 13 on the 28th of Oct and was told will get my statement after 48hrs. After 48 hrs nothing came through my emails and I had to phone again and was told request was sent to wrong people and was given ref num REQ ********** on the 1st of Nov and was promised I would receive my statements. Again 48 hrs passed without getting anything and followed that with a phone call on the 7th of November to which the consultant pretended not to hear my complaint and was transferred to another consultant without being advised. SURELY this is pathetic service from a company that is still suffering from the penalties they still paying Nigeria for not following procedures. Does it take more than a month for statements to be send to me, really???</p>