1 reviews | Active since Oct 2016
PATHETIC SERVICE!!!
<p>DAY 15!On 16 October at before 10:30am I filled out a cliams form at MTN Hyper Market Ottery.Today 31 October I have not been contacted in and sms's,email or phonecall as to weather my claim has been recieved or if my cellphone will be replace or even taken away for assesment!!Upon filling out my claim form I also made them aware that my sister is the account holder REQ: ********** .However every single day MTN send me sms's about my eligibilty to upgrade even called me twice last week ,and when I told the operator I am still waiting on my claim to be addressed she said sorry I'm not in that department!!Really you work for MTN???</p> <p>They seem to be concerned about everything else about my contract besides addressing my clai!.This service is pathetic,and to top it off I've been paying and extra R 140 for insurance everymonth for the last 22 month upon my contract amount,completely disgusted by the way I've been handled by MTN.</p>
Good Day MTN!
What is happening with the above issue??As of yet no one has contacted except via this responce about the issue above !!Four weeks later after I made a claim ,my phone is still in my posession damaged and have not been collected to be assested.
For 10years i've been a loyal subscriber but the way this issue has handled or undelt with,I loss my trust in MTN completely this is beyond DISAPPOITING!
Good Day MTN!
What is happening with the above issue??As of yet no one has contacted except via this responce about the issue above !!Four weeks later after I made a claim ,my phone is still in my posession damaged and have not been collected to be assested.
For 10years i've been a loyal subscriber but the way this issue has handled or undelt with,I loss my trust in MTN completely this is beyond DISAPPOITING!