mT
mohammad T

1 reviews | Active since Mar 2015

24 Oct 2016, 13:53

Pathetic service

<p>First of all my usage limit from last month has not been reset even thou ive been billed. Secondly i called in to try and have the issue resolved however i was told to extend the limit and use my phone and not worry about the previous limit, previous limit being R365 which is now sitting on R500, so ive used R135 for this month but im certain mtn will bill me for R500 at the end of the month. To top it all off i reset the limit from 450 to 500 earlier, made a short call not more than 2 minutes and the limit of R500 was reached. Called 808 only to be told it went in data lol funny part is i have over 500mb available! Dont want to imagine how much money we losing without noticing. Mtn needs to solve their issues and not charge me for things i have not used! This is highly frustrating as i cant make calls simply because if i load airtime or increase my usage limit, the funds will dissappear and nobody will be able to assist immediately since they only know how to escalate and not help. Mtn sucks.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Oct 2016, 12:51
Official

Good day Mohammad,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be avised that the Billing department cannot investigate on an unbilled account, please may you contact 808 after the 2016-11-14 and request for a query to be logged for validation.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Bronwyn

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