Pathetic service
<p>I'm really getting ****ed off with the way MTN is treating me as a loyal client for over 10 years! First of all threatening to block my account after countless of times I have asked for a detailed statement of my account because I have never missed any payments and I refuse to pay for something I don't know! I have sent emails, no replies! I have called the client care, no assistance there and I have gone in store and no one is able to assist me! The worst part is that the last call I made to the call center which was 30 minutes long, was charged on my account! How is that possible? Getting charged for calling the call center! Seriously!!!!!! Now im on hold again for 30 minutes; this is ridiculous! You know what go ahead and block my number! I will sue you, then go to another network that will appreciate me! You are useless!</p>
Good day Songie Rosie Dikeni;
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that previously your debit order date was the 15th and your account was debited a month in arrears. The invoice dated 2016-07-13 was debited on the 2016-08-15 which returned unpaid and thereafter a cash payment of R410.41 was made.
We then received a request to change the debit order date from the 15th to the 25th, as a result this affected your payment cycle in that your payments are now due on the month that you are invoiced on instead of a month in arrears.
The invoice dated 2016-08-13 and 2016-09-13 were submitted together totalling R 1231.46 which we tried to debit on the 2016-09-26 but returned unpaid. On the 2016-09-30 we received a cash payment of R 412.00, the remaining balance of R 830.86 plus the balance of the invoice dated 2016-10-13 will be debited on the 2016-10-25. For further clarity an Open Items Report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
the reason why the balance is high is because when you changed the debit order date from the 15th to the 25th there was another amount that came back as unpaid as a result it increased the billed amount for September was R1231.46 and you made the cash payment of R412. this left an outstanding amount of R819.46.
Good day Songie Rosie Dikeni;
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that previously your debit order date was the 15th and your account was debited a month in arrears. The invoice dated 2016-07-13 was debited on the 2016-08-15 which returned unpaid and thereafter a cash payment of R410.41 was made.
We then received a request to change the debit order date from the 15th to the 25th, as a result this affected your payment cycle in that your payments are now due on the month that you are invoiced on instead of a month in arrears.
The invoice dated 2016-08-13 and 2016-09-13 were submitted together totalling R 1231.46 which we tried to debit on the 2016-09-26 but returned unpaid. On the 2016-09-30 we received a cash payment of R 412.00, the remaining balance of R 830.86 plus the balance of the invoice dated 2016-10-13 will be debited on the 2016-10-25. For further clarity an Open Items Report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
the reason why the balance is high is because when you changed the debit order date from the 15th to the 25th there was another amount that came back as unpaid as a result it increased the billed amount for September was R1231.46 and you made the cash payment of R412. this left an outstanding amount of R819.46.
Good day Songie Rosie Dikeni;
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that previously your debit order date was the 15th and your account was debited a month in arrears. The invoice dated 2016-07-13 was debited on the 2016-08-15 which returned unpaid and thereafter a cash payment of R410.41 was made.
We then received a request to change the debit order date from the 15th to the 25th, as a result this affected your payment cycle in that your payments are now due on the month that you are invoiced on instead of a month in arrears.
The invoice dated 2016-08-13 and 2016-09-13 were submitted together totalling R 1231.46 which we tried to debit on the 2016-09-26 but returned unpaid. On the 2016-09-30 we received a cash payment of R 412.00, the remaining balance of R 830.86 plus the balance of the invoice dated 2016-10-13 will be debited on the 2016-10-25. For further clarity an Open Items Report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Songie Rosie Dikeni;
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that previously your debit order date was the 15th and your account was debited a month in arrears. The invoice dated 2016-07-13 was debited on the 2016-08-15 which returned unpaid and thereafter a cash payment of R410.41 was made.
We then received a request to change the debit order date from the 15th to the 25th, as a result this affected your payment cycle in that your payments are now due on the month that you are invoiced on instead of a month in arrears.
The invoice dated 2016-08-13 and 2016-09-13 were submitted together totalling R 1231.46 which we tried to debit on the 2016-09-26 but returned unpaid. On the 2016-09-30 we received a cash payment of R 412.00, the remaining balance of R 830.86 plus the balance of the invoice dated 2016-10-13 will be debited on the 2016-10-25. For further clarity an Open Items Report will be emailed to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Ayanda.
This information has been relayed to me and MTN seems to be avoiding my main problem/ request!
1. What did I do on my account to make it that high?
2. I was told I'm being charged for recurring bundles that I have never received! Why is that so?
3. A consultant told me that my august payment isn't reflecting, has that been resolved, because the payment was definitely made!
4. Why was I charged to call ********** ?
Regards
Good day Ayanda.
This information has been relayed to me and MTN seems to be avoiding my main problem/ request!
1. What did I do on my account to make it that high?
2. I was told I'm being charged for recurring bundles that I have never received! Why is that so?
3. A consultant told me that my august payment isn't reflecting, has that been resolved, because the payment was definitely made!
4. Why was I charged to call ********** ?
Regards