1 reviews | Active since Mar 2014
Pathetic service
<p>Over ther past.two weeks MTN has suspended my account three times even though I have paid them!!!!! I keep sending them the reference number and POP yet they continue to suspend my account after they activate it.</p> <p> </p> <p>I absolutely hate calling their call centre as I never get through after hours of waiting on the line. Does the call centre even exist ? or don't they give a damn about their customers!!!! </p> <p> </p> <p>This service is absolutely disgusting and I hate dealing with this company!!!!</p>
Good day Toufeeq,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
I tried calling you on both numbers and I was unable to get hold of you. May you kindly confirm the account number that the payment was made to as it does not show on the proof of payment. Please fax the proof of payment showing the account number to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Good day Toufeeq,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
I tried calling you on both numbers and I was unable to get hold of you. May you kindly confirm the account number that the payment was made to as it does not show on the proof of payment. Please fax the proof of payment showing the account number to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***