1 reviews | Active since Oct 2016
Pathetic Service
<p>I have been dealing with processing my insurance claim from June till date! I am frustrated as I have been given the run around, holding endlessly on the telephone, visting branches and I am yet to find someone who is competent enough to assist me. I recently forwarded my query to the ombudsman no satisfaction from there either as they just ignore my calls. I am paying everymonth for a device that is not in my possesion, I am now fed up! Upon their no response "game" I will have no other option but to call upon my lawyer to deal with this matter. </p> <p> </p> <p>Advice, do not take up any form of insurance with MTN, pathetic!</p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***