Pathetic service

<p>In April of this year my current contract was due for an upgrade. Due to unforeseen circumstances i just didnt have the time to upgrade. About a month an a half ago i got the MTN Business Centre to contact me as my contract is on our Business Name. After numerous phone calls and e-mails all the relevant documents were sent and i was promised my new phone within 7 working days. To date i have not received my phone and am highly upset with the levels of service. I have sebt numerous e-mails and left quite a few messages for the head of administration to come back to me. Last week i heard from a consultant that my documents were not even processed or looked that. I have been a loyal MTN client for over 13years and am quite perturbed by the level of service. I have never dealt with such incompetency in my life by a company of MTN stature</p>