Pathetic Service
<p>I have been an Altech customer for 12 years - with MTN as a service provider with no problems</p> <p>And now that MTN has taken over having endless problems......</p> <p> </p> <p>I upgraded my contract a week ago for the Samsung Neo</p> <p>they sent me the incorrect color , I dealt with an agent called Naidene to assured me they would send me a black phone but sent me a blue .</p> <p>I spoke to her the day after the phone was delivered and she she she would send the correct color</p> <p>I have called MTN 17 times for Nadene or her boss Sunil Beharie to call me but nobody did</p> <p>Its been a week now and no response</p> <p> </p>
Good Day Avina Singh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Management Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Avina Singh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Management Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********