Pathetic service
<p>@MTNZA I am absolutely horrified with the service I have received from yourselves due to a minute knick on the bottom left corner of my LG-G4. My phone went into a boot loop mode and MTN refused to fix it under warranty due to the knick. This phone is not even a year old, to be frank I am in the customer service industry myself and I would never give my customers this sort of service.</p>
Good day Matthew Kelly,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration you have faced in your attempt to have your handset repaired.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Matthew Kelly,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration you have faced in your attempt to have your handset repaired.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********