MW
Martin W

1 reviews | Active since Aug 2016

22 Aug 2016, 07:06

Pathetic Service

<p>Mtn surely is the worst when it comes to Customer Service. I have been trying to upgrade to a TV package since June 2016 with no luck. Their excuse stays the same : The provider (Samsung) does not have stock. My question is why would they keep on advertising and promoting TV packages when they dont have stock. I tried their call centre but I might as well have tried calling America. They keep you hanging on for an eternity and they have no Customer Care whatsoever. Im teribly dissapointed. To string someone along for 3 months with the same excuse and bad service is hust not happening for me. MTN you really need tovstep up to the plate and cone to the party. Why advertise a product if you can not deliver. Sies!!! #donewithmtn</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Aug 2016, 18:05
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ: **********