Pathetic service

<p>1 Aug I sent completed claim forms with all relevant documents for an insurance claim. I received confirmation immediately advising it will take 5 days. I called on the 2 Aug to ensure all docs where inorder. Spoke to Portia who checked and advised all docs are in order and claim is with an assessor. 5 working days later we went to the branch who checked and advised they still busy with the claim and we have to pay cash for the sim swap as claim not approved, which we did. My husband went back to the branch this week, over 9 working days later and advised nothing has been done on the claim as yet. Yesterday whilst at Mtn, I get an email advising the claim form is incorrect as we are ex autopage clients and we needed to complete the attached docs. U can imagine my frustration 12 working days later to be advised despite me calling a day after docs were emailed. i am not prepared to wait another week for our replacement phone due to your pathetic service. I called now and spoke to Matilda who said insurance dept is closed but she will make a note. First ref nr for claim ********** 7. New request ********** </p>