Pathetic Service

<p>Ever since I took a contract with MTN, it has been a nightmare. I took the contract late last year (Nov/Dec 2015). First of all the phone was problematic from the word go, but the process of booking in the phone and getting a new one was even worse.</p> <p>I have since decided to take insurance on the phone and sent all documentation required early July 2016 on email to MTN and they have acknowledged receipt of my application, a couple of weeks ago I decided to check on the progress of the application since I have not received any documentation regarding the application. I was told to phone MTN enquiries (and you talk to a machine by the way, not even a consultant) and the machine told me my application has not been received!!!!! I then sent another email to ********** telling them about this and I have not received any response.</p> <p>I've had my contract with MTN for only 8 months if not less and the frustrations that come with contract makes me wonder if it is all worth it.</p> <p>I know that if and when I tell them to just cancel this contract all together , they will tell me to pay the outstanding instalments of 12 months!!!</p> <p> </p> <p>I mean I can't even speak to a consultant!!! What the hell???</p>