MW
Megan W

1 reviews | Active since Mar 2013

08 Aug 2016, 10:51

PATHETIC SERVICE!!!!!

<p>I cancelled my contract in 2014 and December 2015, I have been harrased by the legal department stating I have R2000.00+ outstanding. I advised that I cancelled the contract in 2014 and requested all the call recordings- which to-date I have not received yet, I received an email advising that " Please be advised that a request has been sent for the account to be credited for late cancellation and for MBD to close file. A request has been sent for ITC update."</p> <p> </p> <p>On 05 August 2016, I went to a MTN store to open a new contract and it was DECLINED BECAUSE MY PREVIOUS ACCOUNT IS WITH LEGAL!!!!</p> <p> </p> <p>I requested from 5 agents to get legal to call me because they 'can't transfer my call to legal' and every number they give me DO NOT EXIST!!! I am so so so ANGRY WITH THE PATHETIC SERVICE.</p> <p> </p> <p>CAN YOU PLEASE REMOVE MY NAME FROM THE ITC AND YOUR LEGAL DEPARTMENT!!!!! I WANT SOMEONE TO CALL ME AND I HAVE EMIALED THE OMBUDSMAN AS WELL.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply08 Aug 2016, 16:19
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********

MW
Megan W's update09 Aug 2016, 09:21
Reviewer Update

Hi Mike,

By when will someone phone me? I was promised a call back on Friday, 05 August 2016 and today is Tuesday, 09 August.