Pathetic service

<p>I'm once again very disappointed in Mtn service. I was debited an extra R1200 now the beginning of August for data I didn't use. I get 100 minutes and 400 MB of data monthly. I have never used up my data since I have this contract which is going g for almost 2 years. I went to MTN Clearwater to query this huge debit that went off on my account. I was informed that they will log a query and I should have an answer in approximately 1 week. I went to MTN head office on the 1st of August 2016 at 14th Ave to speed up the process and I also spoke to the billing consultant. I was informed that I would be refunded within 24hours as it's a process to be followed. It's already 1 week that has passed and I still have not been refunded. I have other debit orders that must run and due to MTN pathetic services my debits could be returned which will give me a bad name and also extra costs which I will incur. I need my refund URGENTLY. I have had endless problem's with MTN .</p>