1 reviews | Active since May 2015
Pathetic service
<p>Good day I had my Samsung note 4 vor just over 6 months and it started restarting on its one so booked it in at kimberley mtn store they sent it in for repairs got it back a week later said did software update so the next day made the same reatarting it self again took it in again they sent it back just to find out they again dit a software update so took the phone and that evening it restarted itself again so next day I took it back booked it in again. Now im trying to get hold of the repair centre but all the mtn numbers I phone everyone say I cant talk to the repair centre. Im up to my head in frustration I must pay a phone I cant use </p>
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We apologize for any inconveniences caused as a result of this.
Please note we have tried contacting you on the number provided without any luck. Unfortunately, the IMEI number and Job Card number have been left out of your post on the review information section which does delay the resolution time. You can , however contact the High Volume Repair Centre contact centre on ********** 349.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We apologize for any inconveniences caused as a result of this.
Please note we have tried contacting you on the number provided without any luck. Unfortunately, the IMEI number and Job Card number have been left out of your post on the review information section which does delay the resolution time. You can , however contact the High Volume Repair Centre contact centre on ********** 349.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********