1 reviews | Active since Jul 2016
pathetic service
<p>Good morning</p> <p> </p> <p>I have sent my phone in for repairs almost 5 weeks ago, I have gotten feedback however I refuse to pay R4000 to have my phone fixed. It is truly a shame to see how MTN treats their clients, I have put it on HelloPeter and now I will make my point by publishing it on 702 as well. I would like the entire country to see exactly the pathetic service you guys provide. My phone is not even 2 years old and the screen doesn’t work. MTN refuses to fix it because they insist I bent the phone, if they can explain to me how someone bends a phone because to me that doesn’t make sense. Ive contacted the call center a few times and no feedback from those hopeless people. It would be a different story if this was a cheap phone but now im paying R500 for a phone that I don’t even have in my possession. MTN is so quick to take our money but when its their time to provide us with a service nobody can answer the phone or have the decency to do a follow up call. I a shocked by the level of performance they provide. If this is not sorted out I would like to cancel everything with them and I will publish this on MTN South Africa Sony South Africa and every social media out there so that it is publicized to everybody. I have read a lot on HelloPeter about clients warranty being void but they cant even give a reason why. Why should I also pay R330 to get my own phone back if I refuse to let them fix my phone. Its MY PHONE so why would anyone pay that money to get it back.\</p> <p> </p> <p>Job card number ********** </p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Raaiq Haniff</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
This Limited Warranty does not apply to normal wear and tear or if any component of the Hardware is opened or repaired by someone not authorized by the manufacturer, and does not cover repair or replacement of any Hardware damaged by: misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by anyone other than an accredited technician. This Limited Warranty does not cover physical damage to the surface of the Hardware, including cracks or scratches on the LCD screen.
Also, please refer to the repair Terms and Conditions which states the following in terms of non-payment of the applicable charges or service fees;
Point 6; Devices will not be returned to you, provide that you have made payment in full of all applicable charges and services fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 days or more or where you fail to make payment of any part or the whole charges and/ or Service Fees applicable to you, in order to defray costs. MTN shall endeavour but shall not be obliged to give you notification of such disposal.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Please note MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
This Limited Warranty does not apply to normal wear and tear or if any component of the Hardware is opened or repaired by someone not authorized by the manufacturer, and does not cover repair or replacement of any Hardware damaged by: misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by anyone other than an accredited technician. This Limited Warranty does not cover physical damage to the surface of the Hardware, including cracks or scratches on the LCD screen.
Also, please refer to the repair Terms and Conditions which states the following in terms of non-payment of the applicable charges or service fees;
Point 6; Devices will not be returned to you, provide that you have made payment in full of all applicable charges and services fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 days or more or where you fail to make payment of any part or the whole charges and/ or Service Fees applicable to you, in order to defray costs. MTN shall endeavour but shall not be obliged to give you notification of such disposal.
Regards
Nompumelelo
REQ: **********