Pathetic service

<p>I had the worst experience with MTN after many attempts to get issue sorted with the *********** customer service staff the situation went from bad to worst.</p> <p>I had two contracts with MTN last year October I closed my one contract. But MTN continued to debit my account every month until March 2016. I phoned MTN customer service repeatedly for MTN to refund me the money the incorrect took. This matter is still not sorted.</p> <p>I have always paid my account via debit order with no problems. Without my consent MTN stop my debit order. I was not aware my account was in arrears. I received a bill stating my account is outstanding. I paid the balance and phoned MTN to find out why isn’t my payment reflecting to find out my account has been handed over.</p> <p> </p> <p>I NEVER stop my debit order in first place. MTN still owes my money with the account I closed.</p> <p> </p> <p>This is negatively effecting my credit rating. I paid the outstanding balance in full yet it is still not reflecting.</p> <p> </p> <p>This is the poorest service I ever received from MTN. Sadly they are going to lose a loyal client due to their *********** staff.</p> <p> </p> <p> </p>