Pathetic service
<p>mtn it's been 2 weeks and I still have no answer to way my normal bill of R909 jumped to R1800. And trust me I have been the one phoning and NO ONE can give me an answer. I do not have an open line like you claim.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that cell number 071******3899 in not a top-up package but an open line. There has been changes to the Usage Limit via the USSD on the following occasions 2016-05-07 @ 13:16:07 & 2016-06-20 @ 13:39:33 & 2016-06-29 @ 09:11:34 on the mentioned number. As with the Usage limit, once it has been reached you as the customer have the option to recharge or increase Usage Limit. Charges for invoice 2016-06-13 have been validated and therefore deemed valid as changes were initiated via the USSD. Please note MTN will not be held liable for any changes initiated via the USSD.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that cell number 071******3899 in not a top-up package but an open line. There has been changes to the Usage Limit via the USSD on the following occasions 2016-05-07 @ 13:16:07 & 2016-06-20 @ 13:39:33 & 2016-06-29 @ 09:11:34 on the mentioned number. As with the Usage limit, once it has been reached you as the customer have the option to recharge or increase Usage Limit. Charges for invoice 2016-06-13 have been validated and therefore deemed valid as changes were initiated via the USSD. Please note MTN will not be held liable for any changes initiated via the USSD.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********