1 reviews | Active since Jun 2016
PATHETIC SERVICE
<p>I SUBMITTED A CLAIM FORM ONLINE ON 14/06/2016 AFTER MY PHONE FELL ON 13/06/2016.I WAS INFORMED THAT IT WOULD TAKE 5 WORING DAYS FOR ME TO GET FEEDBACK ON MY CLAIM.5 WORKING DAYS WAS 22/06/2016 AND NO ONE CALLED ME.I EVENTUALLY WENT TO THE MTN STORE IN WESTGATE ON 25/06/2016 AND SUBMITTED ANOTHER CLAIM FORM.TODAY IS 29/06/2016 AND NO ONE HAS CALLED ME.I CURRENTLY DO NOT HAVE A PROPER PHONE TO USE AND MTN CLEARLY DOES NOT CARE.IS THIS HOW CLIENTS ARE TREATED REALLY????I HAVE BEEN WITH MTN SINCE 2009 AND I CANNOT BELIEVE HOW PATHETIC THE INSURANCE SERVICE IS.THE CALL CENTRE AGENTS JUST NEVER PICK UP WHEN YOU CALL AND THEY DONT CALL YOU EITHER.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********