1 reviews | Active since May 2016
Pathetic Service
<p>On Friday the 10 June 2016 I took my Samsung S6 for repairs to their Repairs Center in Richards Drive in Midrand because the phone was not switching on.</p> <p>I was given a reference no and an email address. Since today I did not receive any phone calls from the service center.</p> <p>I sent them an email and once they told me the parts are at the repairs center then I receive a mail saying that they are awaiting for parts.</p> <p>I tried phoning the After Sales Contact Center and I get a recording and after 12 minutes I just hang up</p> <p>Its been 10 days almost one third of the month will I get a reduction on my monthly contract payment.</p> <p>The reference no given was ALWIC ********** [# ********** 2]</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Will I get a reduction on my monthly fee
Will I get a reduction on my monthly fee
Will I get a reduction on my monthly fee
Will I get a reduction on my monthly fee
Thabelo
Are your response merely to satisfy the thousands of followers on Hellopeter cause I did not receive any phone call , and I eventually got through this morning and the Help desk agent Pricislla could not tell me anything just call back after 14h00 today. Is this how you guys work are you guys cutting back on staff hence a big backlog or stocking poor quality handsets hence lots of repairs
Thabelo
Are your response merely to satisfy the thousands of followers on Hellopeter cause I did not receive any phone call , and I eventually got through this morning and the Help desk agent Pricislla could not tell me anything just call back after 14h00 today. Is this how you guys work are you guys cutting back on staff hence a big backlog or stocking poor quality handsets hence lots of repairs