Pathetic Service

<p> Few months ago I realised my contract account was able to go over the prescibed limit. Although the contract states that my monthly service will stop after I use up all my minutes and data. I filed a complaint and went to see someone in the Groblersdal MTN shop for them to cap me. The person said that I would get credit for all the money I payed. All well, got the credit and no more debit orders completed as I expected it to go until the credit was used up. Only when I came back to get my upgrade this month I realised the credit was not used and the debit orders also did not go down. So I was not able to upgrade because the contract was held. In these few months I also did not receive any of my contract data. It has been almost a week now with no feedback from complaints and am still not able to upgrade.</p>