1 reviews | Active since Jun 2016
Pathetic service
<p>I went to Menlyn Mall to upgrade 2 contracts. This was a month ago. I'm still waiting for the phones. It's iPhones, so I understand it may take a while, but when I called the 808 call centre, they said I wasn't suppose to wait more than a week. Last week Thursday morning I called and they said it will be there at 2 p.m. When I called at 2p.m. to finalise everything, they said the warehouses are empty??? How is that possible? Why then say it will be there at 2p.m. I also went to another MTN store and they said that if they order it, it will be there in a week?? So why must I wait a month???</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the store management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***