DJ
Damien J
1 reviews | Active since Mar 2022
07 Apr 2022, 09:05
PATHETIC SERVICE
DO YOU GUYS EVER HELP YOUR CUSTOMERS!!!!
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Replies (1)DJ
Damien J's updateReviewer Update
07 Apr 2022, 09:06 in January 2022 I received a call from MTN about a WIFI router deal, at this time we were currently looking to upgrade at home so anyway I take the upgrade- it is a Wi-Fi router and data for R999.00 per month.
(Please keep in mind I already have a cell phone contract with MTN since 2014 and I have a laptop contract since 2021)
Anyway weeks go by and I have heard nothing I call MTN and they assure me that my goods are on its way, two days later I received a sim card from DSV no router.
I call back only to be told that they would never deliver the sim without a router and now they don't have the routers in stock but I can use the data on the sim card so long. We try to activate the sim card only to find out the sim card that I have waited over a month for doesn't work and now my account has been debited in January and February and March for a router that I haven't received.
Everyday I call MTN and absolutely no one can help me.
I eventually took a drive to 14th Avenue at MTN head office after waiting to be helped after 5 HOURS eventually someone helped me he took the sim card back and has logged a query, he called me yesterday to advise that it is still in progress but he thinks I should post it on Hello Peter because the people he deals with are *********** and I absolutely agree.
I CAN NOT CANCEL A CONTRACT THAT I HAVENT RECIEVED(as per MTN) BUT I MUST PAY R3000.00 IN THE PAST THREE MONTHS FOR A CONTRACT I HAVENT RECIEVED.
WHAT SERVICE IS THIS MTN!!!!!
Please keep in mind in this whole process you guys stuffed up my laptop contract and my cell phone contract as all the data and minutes have been lost and swopped around!
I am furious with MTN that after going there and phoning and being a loyal customer after all these years this is how I get treated and how I am valued?
Maybe I should move to Vodacom or Cell C as MTN is useless and cant even look after their own customers after 8 years !!!!!
The guy who has been helping me is the only 1 out of 15 different people I have dealt with that is actually trying to help me.
I feel like cancelling mine and my wife's contracts and moving to another network as this is disgusting service.
I will have to pay again in April for a contract I DONT HAVE.
I am bound to a 36 month contract FOR SOMETHING I DIDNT RECIEVE!!!!
MTN, you should be ashamed.
I have been left with no other options but to share with the rest of the people what pathetic service you offer and let them know to take their money some else as after 8 years this is what you do to your customers!!!!!!!
(Please keep in mind I already have a cell phone contract with MTN since 2014 and I have a laptop contract since 2021)
Anyway weeks go by and I have heard nothing I call MTN and they assure me that my goods are on its way, two days later I received a sim card from DSV no router.
I call back only to be told that they would never deliver the sim without a router and now they don't have the routers in stock but I can use the data on the sim card so long. We try to activate the sim card only to find out the sim card that I have waited over a month for doesn't work and now my account has been debited in January and February and March for a router that I haven't received.
Everyday I call MTN and absolutely no one can help me.
I eventually took a drive to 14th Avenue at MTN head office after waiting to be helped after 5 HOURS eventually someone helped me he took the sim card back and has logged a query, he called me yesterday to advise that it is still in progress but he thinks I should post it on Hello Peter because the people he deals with are *********** and I absolutely agree.
I CAN NOT CANCEL A CONTRACT THAT I HAVENT RECIEVED(as per MTN) BUT I MUST PAY R3000.00 IN THE PAST THREE MONTHS FOR A CONTRACT I HAVENT RECIEVED.
WHAT SERVICE IS THIS MTN!!!!!
Please keep in mind in this whole process you guys stuffed up my laptop contract and my cell phone contract as all the data and minutes have been lost and swopped around!
I am furious with MTN that after going there and phoning and being a loyal customer after all these years this is how I get treated and how I am valued?
Maybe I should move to Vodacom or Cell C as MTN is useless and cant even look after their own customers after 8 years !!!!!
The guy who has been helping me is the only 1 out of 15 different people I have dealt with that is actually trying to help me.
I feel like cancelling mine and my wife's contracts and moving to another network as this is disgusting service.
I will have to pay again in April for a contract I DONT HAVE.
I am bound to a 36 month contract FOR SOMETHING I DIDNT RECIEVE!!!!
MTN, you should be ashamed.
I have been left with no other options but to share with the rest of the people what pathetic service you offer and let them know to take their money some else as after 8 years this is what you do to your customers!!!!!!!
DJ
Damien J's update07 Apr 2022, 09:06
Reviewer Update
in January 2022 I received a call from MTN about a WIFI router deal, at this time we were currently looking to upgrade at home so anyway I take the upgrade- it is a Wi-Fi router and data for R999.00 per month.
(Please keep in mind I already have a cell phone contract with MTN since 2014 and I have a laptop contract since 2021)
Anyway weeks go by and I have heard nothing I call MTN and they assure me that my goods are on its way, two days later I received a sim card from DSV no router.
I call back only to be told that they would never deliver the sim without a router and now they don't have the routers in stock but I can use the data on the sim card so long. We try to activate the sim card only to find out the sim card that I have waited over a month for doesn't work and now my account has been debited in January and February and March for a router that I haven't received.
Everyday I call MTN and absolutely no one can help me.
I eventually took a drive to 14th Avenue at MTN head office after waiting to be helped after 5 HOURS eventually someone helped me he took the sim card back and has logged a query, he called me yesterday to advise that it is still in progress but he thinks I should post it on Hello Peter because the people he deals with are *********** and I absolutely agree.
I CAN NOT CANCEL A CONTRACT THAT I HAVENT RECIEVED(as per MTN) BUT I MUST PAY R3000.00 IN THE PAST THREE MONTHS FOR A CONTRACT I HAVENT RECIEVED.
WHAT SERVICE IS THIS MTN!!!!!
Please keep in mind in this whole process you guys stuffed up my laptop contract and my cell phone contract as all the data and minutes have been lost and swopped around!
I am furious with MTN that after going there and phoning and being a loyal customer after all these years this is how I get treated and how I am valued?
Maybe I should move to Vodacom or Cell C as MTN is useless and cant even look after their own customers after 8 years !!!!!
The guy who has been helping me is the only 1 out of 15 different people I have dealt with that is actually trying to help me.
I feel like cancelling mine and my wife's contracts and moving to another network as this is disgusting service.
I will have to pay again in April for a contract I DONT HAVE.
I am bound to a 36 month contract FOR SOMETHING I DIDNT RECIEVE!!!!
MTN, you should be ashamed.
I have been left with no other options but to share with the rest of the people what pathetic service you offer and let them know to take their money some else as after 8 years this is what you do to your customers!!!!!!!
(Please keep in mind I already have a cell phone contract with MTN since 2014 and I have a laptop contract since 2021)
Anyway weeks go by and I have heard nothing I call MTN and they assure me that my goods are on its way, two days later I received a sim card from DSV no router.
I call back only to be told that they would never deliver the sim without a router and now they don't have the routers in stock but I can use the data on the sim card so long. We try to activate the sim card only to find out the sim card that I have waited over a month for doesn't work and now my account has been debited in January and February and March for a router that I haven't received.
Everyday I call MTN and absolutely no one can help me.
I eventually took a drive to 14th Avenue at MTN head office after waiting to be helped after 5 HOURS eventually someone helped me he took the sim card back and has logged a query, he called me yesterday to advise that it is still in progress but he thinks I should post it on Hello Peter because the people he deals with are *********** and I absolutely agree.
I CAN NOT CANCEL A CONTRACT THAT I HAVENT RECIEVED(as per MTN) BUT I MUST PAY R3000.00 IN THE PAST THREE MONTHS FOR A CONTRACT I HAVENT RECIEVED.
WHAT SERVICE IS THIS MTN!!!!!
Please keep in mind in this whole process you guys stuffed up my laptop contract and my cell phone contract as all the data and minutes have been lost and swopped around!
I am furious with MTN that after going there and phoning and being a loyal customer after all these years this is how I get treated and how I am valued?
Maybe I should move to Vodacom or Cell C as MTN is useless and cant even look after their own customers after 8 years !!!!!
The guy who has been helping me is the only 1 out of 15 different people I have dealt with that is actually trying to help me.
I feel like cancelling mine and my wife's contracts and moving to another network as this is disgusting service.
I will have to pay again in April for a contract I DONT HAVE.
I am bound to a 36 month contract FOR SOMETHING I DIDNT RECIEVE!!!!
MTN, you should be ashamed.
I have been left with no other options but to share with the rest of the people what pathetic service you offer and let them know to take their money some else as after 8 years this is what you do to your customers!!!!!!!