PATHETIC SERVICE

The customer service from MTN really is pathetic and so damn horrible. The debit deductions on their side is wrong and they debited a short fall, I upgraded my account in July now in December of all months they want to debit my account for the mistake that they did, The manager I spoke to Nadia Allie would not even go the extra mile to assist with the problem I had with MTN that just thought they could fix their mistake by debiting a big amount from acc this month. She said she can only call me back within 24-72 working hours and if the ticket does not get sorted out by the billing department after the 72 hour period then only can she escalate the problem.....BULL****.......3 years ago aswell I took out a contract which was a S8 with a 32 inch tv up until today someone is still calling me back regarding the TV.......... PATHETIC SERVICE