Pathetic service

I have been having problems with MTN for months now and they don’t seem to care or want to solve the problem. A simple problem of changing me back to debit order seems mission impossible for MTN, I’ve been with them for years and on debit order then suddenly this year they changed to cash and I’ve been in a nightmare since then. My service is constantly suspended, I have to come up with cash to pay to be reinstated. I request to be placed on debit order, they send me a debi check to approve and I have multiple email confirmations but no debit order goes off and I’m left without service. I talk to multiple consultants and they don’t care, just tell me the system says everything is fine even though my line is suspended and that I should pay cash to be able to use it. I’ve had a traumatic year and been unable to deal with the events due to having no service and MTN could care less, my supposed service provider. I’m sick of their lack of service and have to now switch to another service provider who can hopefully care.