Pathetic service

I went to riverside mall to apply for a contract with a router only to be told that I have a legal status. The guy called the call centre and said I must come back after 30 minutes which I came back after 35 minutes to give him more time, I met him at the entrance of the restroom and I told him that I'm going back to him. He said I must go back to the shop they will assist me, I waited without assurance then another consultant asked me if I need help I told him he went back to what he was doing without any explanation after some time he called the previous consultant that his customers are there. We waited again not knowing the person we waited for will come back at what time. We decided to leave after 30 minutes of no assistance which their service was pathetic. I called the call centre no joy just given the ref number. Wrote to them on Facebook on the 15 I even asked why would I have a legal status as I canceled the contract when it expired back then, and the was no return debit order, their response was that the status is the for the customer's protection. On the 18th or 19th I did a follow up their response was that it was declined on the 10th at riverside. I sent them their status message no response up until I told them that I'm going to hellopeter since they wasted my time and I told them that I will go to another service provider if they have a problem. Boom they sent me a message that it has been sorted I can go and reapply. On the 21st I went to Whiteriver to reapply I got another surprise of the legal status I showed them the messages they call then was told that I have pending contact at Ghandi Square where I took the 1st contract I think 2008 0r is 2010. For how long will I be sent from pillar to posts I have coursed that I'm doing online which their prepaid is expensive that's why I want the contract.