VN
Vincent N

1 reviews | Active since Oct 2014

03 Feb 2015, 11:42

Pathetic Service

was on hold for over 2hrs yesterday without anyone picking up the call, i have the screen shot to prove it , this morning was no better, was on hold for more than an hour and when the call was eventually answered, i got the pleasure of speaking to a VERY RUDE manager who basically told me that complaining to her would not help....<br> Made my payment at MTN centurion store on the 31st of Jan, on the 2nd of Feb the lines were suspended apparently because they have not received payment, <br> If payment was made at your store how on earth is it not reflecting yet on my account ?????<br> <br> AM SO GLAD ONE OF MY LINES IS DUE FOR AN UPGRADE AS I WILL BE PORTING OVER TO VODACOM...<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Feb 2015, 14:45
Official
Hello tinovt22,

Thank you for posting.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.

We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.

Our records show that the payment was received and allocated to your account.

Regards,
Ebbedene
REQ:***