PATHETIC SERVICE

WENT IN ON SAT 31 JAN 15 FOR NEW CONTRACT. WANTED TO PORT NUMBER FROM ALTECH. I CONFIRMED THIS IS POSSIBLE WITH ALTECH, VODACOM AND NORWOOD MTN (ABOUT 3 MONTHS AGO.) STORE SAYS NO I MUST FIRST GO TO PREPAID. CANT BE DONE. BUT THEN THEY LET ME COMPLETE THE PORT LETTER AND APPLICATION WAS APPROVED ON SATURDAY. THEN THEY SAY I CANT GET PHONE UNTIL THE PORT TAKES PLACE. WHAT WILL I DO WHEN MY CURRENT PHONE CUTS OFF??? SENT SOMEONE ON MY BEHALF TO THE STORE YESTERDAY FOR THEM TO CALL ME BACK AS WHEN I CALL THEIR NUMBER SINCE SATURDAY NOBODY ANSWERS THE PHONE. CALLED A FEW MINUTES AGO-STILL NO ANSWER AND CLICKS OFF. NO CALL BACK FROM YESTERDAY EVEN AFTER ASKING THEM TO CALL ME BACK. NO PORT NO PHONE AND NO-ONE TO EVEN SPEAK TO!!!ALSO SENT A MESSAGE TO CUSTOMER SERVICES EMAIL NO RESPONSE AS 5 DAYS NEED TO PASS. WHO CAN I TALK TO SO THAT IT DOES NOT COST ME ALL MY AIR TIME ????? PLEASE HELP