pathetic service

what a response...<br> Thank you for your post.We sincerely apologize for any inconvenience you may have experienced with our service.Please take note that your account is no more on contract, the number is now with prepaid. The request has been sent to the prepaid department for the supervisor to intervene with the request.<br> Kind Regards,Alice van der Merwe - *** - THIS WAS THE 31/03<br> <br> Not Impressed: i am aware it is prepaid. i was under the impression that the previously lady(nompumelelo) handling this matter was from prepaid high value department...the turn around time is pathetic. I never ever had this problem while on contract. i await mtn response or call for that matter. - THIS WAS THE 01/04<br> TO DATE I HAVE NOT RECEIVED ANY FEEDBACK WHETHER IT BE A CALL OR EMAIL...NOTHING HAS BEEN RESOLVED ITS BEEN ON GOING FOR WEEKS....I WILL RATHER GO TO THE OMBUDSMAN!!!!<br>