CM
Carlo M
1 reviews | Active since Jan 2015
29 Mar 2016, 13:07
Pathetic Service
On the morning of the 18/03 I contacted MTN for cancellation details of my 2 contracts, received 2 reference numbers:*** & ***. Had no response by lunchtime on the 22nd and called again ***, was promised a response before close of business. By lunchtime on the 23rd still no response and called again ***, this time I was promised a call from a manager in retention dept. No response from MTN! Called today 29/03 and asked to speak to a manager/supervisor, held on for 19min and was told that I would be called back! I'm eagerly awaiting a response!
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MTN South Africa's replyOfficial
31 Mar 2016, 15:03Hello COM0511,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Expiry date: 2017-09-01
Handset Value: R 10,199.00 / 24 x 18 remaining months = R 7,649.25 (handset charge)
+ R 1,076.02 (unbilled invoice)
+ R 1,076.02 (current balance)
Estimated Total = R 9,801.29
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Your MTN Cellphone number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Expiry date: 2017-09-01
Handset Value: R 10,199.00 / 24 x 18 remaining months = R 7,649.25 (handset charge)
+ R 1,076.02 (unbilled invoice)
+ R 1,076.02 (current balance)
Estimated Total = R 9,801.29
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Your MTN Cellphone number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply31 Mar 2016, 15:03
Official
Hello COM0511,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Expiry date: 2017-09-01
Handset Value: R 10,199.00 / 24 x 18 remaining months = R 7,649.25 (handset charge)
+ R 1,076.02 (unbilled invoice)
+ R 1,076.02 (current balance)
Estimated Total = R 9,801.29
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Your MTN Cellphone number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Please find below the estimated early termination fees for ***:
Expiry date: 2017-09-01
Handset Value: R 10,199.00 / 24 x 18 remaining months = R 7,649.25 (handset charge)
+ R 1,076.02 (unbilled invoice)
+ R 1,076.02 (current balance)
Estimated Total = R 9,801.29
Payment should be made to the below account, prior to the cancellation of the contract:
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Your MTN Cellphone number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***