Pathetic Service

Item: MTN South Africa
Rating: 1
Author: Cindy C

This is undoubtedly the worst network you can possibly be on. I have been with MTN for 10 years, but from the start of 2020 the debit order is no longer active, and I need to make payments via the MyMTN portal.

Which I have done. I make monthly payments of the full amount, then still randomly I get an SMS advising service is suspended. THEN Because I cannot afford for any downtime however I make the payment again (DOUBLE EACH MONTH) and still I get an SMS that service has been suspended.

The I try to call the 135 client care number, with no option of speaking to anyone, and always experiencing "high call volumes".

I have also tried to port to Vodacom, however, MTN continue to block the port.

This network is pathetic!! I will now continue to voice my opinion on all social media networks and business platforms!

Helpful (0)

Replies (1)

Cindy C's updateReviewer Update

13 Jul 2020, 15:32

That is exactly what I am trying to do, get the account to R0 balance to port. Yet no assistance in doing it, and amounts not allocated to enable me to do it.

Cindy C's update13 Jul 2020, 15:32

Reviewer Update

That is exactly what I am trying to do, get the account to R0 balance to port. Yet no assistance in doing it, and amounts not allocated to enable me to do it.