Pathetic Service

My LG G4 is faulty . After phoning LG with this problem they told me that they are aware of this problem (phone just randomly died and never came back on , while i was overseas with no other phone ) that I should take the device back to the place I bought it from and they should do a immediate replacement.<br> This was only the start of my problem. Tabiso the sales agent at the MTN greenstone branch. Which in the whole 45min i was sitting at his desk didn't speak more than 10 words to me. After he Printed some document just shoved them in front of me without telling me what they were for and wanted me to sign them. I had to ask him what I'm signing for. He just rep**** for warranty. I said no LG said I should get a immediate replacement. He said that it is not their policy. And that the manager of the store Vivian Ntozake was not available to talk to and that there was no Supervisor to talk to either. He then stated that I have to take the phone to Midrand if I want the device back faster than 5 weeks. 5 WEEKS??? He also said that he could not guarantee that the device will come back with no damage. This is the most useless service I ever had in my life !!!