Pathetic Service

I sent my phone in to repair a cracked screen. As it was an insurance claim I needed a quote. After over a month the shop was still unable to get the quote from the repair centre. I asked for the number to do their job for them & received the quote the same day. Once I received the payment from my insurance, I contacted the shop to give the go ahead. I was told I had to contact the repair centre myself. Reluctantly I did this & was told the quote had lapsed as the time-frame had been breached (On the quote there was no mention of this). I was told the new quote would be sent in 24 hours. After following up on the quote 2 days later I was told the phone had been sent back to the shop unfixed! No one seems to know what is going on. No communication between branches at all. I went in to shop to tell them they had to sort it out & I expected a discount of some sort as this had exceeded a normal time to fix a screen and the service has been non-existent. My phone is now being held as \ransom\" for the payment, with both branches blaming the other & no one taking responsibility. I am paying for a phone that I have not used for coming up to 3 months now. Inept staff at it's best."