Pathetic Service

I contacted MTN on 03/12/2015 and spoke to Keaobake, i requested him to cancel my contract as December 2015 was the 24th month. I was told it will be done and received an sms confirmation,(***)<br> <br> I called on the 06/01/2016 and spoke to Eunice to check if it was cancelled and they said NO and again said they will send a request but debited my account again on the 15/01/2016. (***)<br> <br> Today (15/02/2016) they debited my account again.<br> I called for the 3rd time on 15/02/15 and spoke to Palesa who said she will escalate the matter to management. (***)<br> <br> i think it is ridiculous that i have to request a cancellation of my contract for 3 months while MNT continues to debit my account!!!